Sr. Manager, Collections & Recovery

Strategic Leadership:

• Build strategies to improve portfolio performance and enhance stability.
• Lead and coach collections and recovery professionals, including outsourced teams.
• Collaborate with various teams to manage complex cases and align strategies.

Operational Excellence:

• Oversee workforce management, including forecasting and scheduling.
• Evaluate and improve workflows using analytics and automation.
• Monitor portfolio metrics and implement action plans for improvement.

Compliance and Customer Focus:

• Ensure compliance with federal, state, and internal regulations.
• Maintain a customer-centric approach protecting the organization's mission.
• Strong understanding of collections strategies and regulatory compliance.