Bilingual Customer Service Agent

Kin is expanding their customer base and are looking for new Kinfolk residing in Central, Mountain, and Pacific time zones! As a Bilingual Customer Service Agent, you’ll be the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. You will be interacting with current policyholders via phone, email, and chat; contacting customers banks/mortgage to obtain additional details; creating/updating policies for customers to review; submitting payments/issuing refunds; educating customers on policies and coverages. Kin is paying a $1000 retention bonus (payable at 6 months) for both the December 1, 2025 and January 2026 classes. In addition to base salary, Kin also offers bonuses and incentives designed to drive your success.