Supporter Care Business Analyst II

The Supporter Care Business Analyst II plays a key role in supporting the Supporter Care Leadership Team (SCLT) by analyzing department operations, synthesizing data, defining business needs, and proposing solutions that enhance service delivery and supporter experience. This role focuses on evaluating processes, identifying gaps and opportunities, translating stakeholder requirements, and supporting the implementation of continuous improvement initiatives within the Supporter Care function. The analyst partners closely with leaders to inform decision-making through KPIs, SLA reporting, and cross-functional insights. This position also supports strategic planning through analytical frameworks and business case development, enabling data-driven decisions and improved operational outcomes. Maintain a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintain a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer. Act as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commit to and prioritize child protection considerations in all decision-making, tasks and activities across the ministry.