Fraud Operations Investigator II

The Fraud Operations Team is looking to fill an investigator position on the Fraud Servicing Team. The ideal candidate will work case queues and take ownership of a variety of responsibilities, ranging from ad hoc reviews to more complex projects. They should have a deep understanding of their specific work and case types, as well as familiarity with the operations of other Ops teams. With minimal direction from leadership, this person will be able to prioritize tasks, resolve issues, and meet production and accuracy goals. Regularly review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks. Work collaboratively with our Customer Operations team to resolve incoming customer complaints and identify trends and provide insight on new fraud behavior and fraud methods. Focus on areas of opportunity to improve procedures, processes, and tools.