Job Description
The customer experience support role is to capture, report and resolve the feedback from our Customers in regard to their experience using Lovisa.com. Management of customer emails with daily priorities of correct response, follow-up and resolution is key to this role. Problem solving for customers may arise from time-to-time, you will continuously develop your understanding of our customer and will continuously improve on output to enhance the customer experience. You are the gatekeeper and editor of the Lovisa Store Locator service; keeping the world up to date with our available stores around the globe. This role offers a great opportunity to acquire a broad knowledge of dotcom procedures within a hands-on and productive environment.