Operations Squad Lead

The Squad Lead is responsible for delivering services and solutions to Welocalize customers. The Squad Lead manages or directs a team comprised of different cross functional roles to work with clients and understand their requirements, engage the global team in the fulfilment of those requirements, and craft and deliver client solutions. These solutions are based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork. The Squad Lead acts as the spokesman and facilitator of the Squad and is accountable for achieving assigned Objectives and Key Results (OKRs). Main duties include defining quarterly Squad OKRs, defining cross functional squad roles and responsibilities, measuring and reporting OKR progress, performance management of direct reports, designing and delivering client solutions, monitoring financial and operational metrics, facilitating effective interaction within the squad, driving adoption of production tools, overseeing issue management, managing team capacity, training new members, and conducting month-end audits.