Customer Support Agent

Our Customer Support team is seeking a new team member. As a member of the team, your responsibilities will include answering customer inquiries, providing top-notch customer service, monitoring the platform for harmful content, assisting with quality assurance testing, and working with other departments to resolve complex customer issues. The company is looking for someone who is a great communicator, a problem-solver, and can work independently as well as part of a team. Responsibilities include responding to customer inquiries and resolve issues, providing exceptional customer service through phone, email, and chat, monitor the company platform to ensure a safe and positive user experience, assist with quality assurance testing, collaborate with other departments to find solutions, and record customer interactions.