Job Description
In this role, you will influence the quality and effectiveness of Airbnb’s Help Center and other surfaces where our community can self-serve their information needs at scale. You’ll lead a talented team of content creators and strategists, driving analytics-backed development of content frameworks, information architecture, and innovative approaches to content generation, delivery, and discovery. As a member of the CKM leadership team, you’ll partner with experts in internal knowledge, agent communications, AI and tooling, and taxonomy—as well as other key allies in CS and beyond—to ensure our public help resources are comprehensive, consistent, and seamlessly connected with our broader Airbnb ecosystem.
About Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown across the globe.