Solution Architect

The Customer Outcomes GTM team needs someone to drive complex strategic deals and engage at an executive level in solution designs for large enterprise workflows, such as Order to Cash, Procure to Pay, Hire to Retire, Record to Report, etc. This role would be charged with engaging with Services Account Executive to have executive-level conversations and evangelize the platform’s current and emerging capabilities. The role would need to engage closely with the Solution Consultant (+Enterprise Architecture and Inspire when present) assigned to a customer to ensure the account and implementation strategy lead to the same vision. In addition, the role will be responsible for engaging with ServiceNow’s executive team to understand and contribute to innovation opportunities in the market and platform. The Services Sales Architect will also participate in industry solutioning across verticals such as FinServ, Manufacturing, Technology, etc. As a Solution Architect, you will provide technical and strategic thought leadership to clients in partnership with the Services Account Executives on how to best leverage ServiceNow Technologies, develop deep personal relationships with clients and be a ‘trusted advisor’, and engage with Services Account Executives and SW sales teams to craft beneficial commercial relationships to our clients and partner ecosystem. You will lead the implementation strategy solutioning with the customer to ensure an at-scale product adoption and create even more demand for the ServiceNow platform.