TOC Operational Analyst - Client Facing

The Operational Analyst plays a critical role within the Technical Operations Center (TOC), serving as the primary liaison between our operations team and key clients while turning raw data into actionable insights that drive operational efficiency, automation resilience, and strategic decision-making. This role is responsible for proactively monitoring system and automation performance, identifying workflow bottlenecks, and directly engaging with clients to address data quality issues and operational concerns. With a focus on real-time operations, the analyst collaborates closely with developers, incident managers, and business stakeholders to surface risks, uncover trends, and ensure both the reliability of core technologies and exceptional client experience.