Supervisor, Front Office

Supervises front office staff and provides daily guidance in problem solving, monitors successful completion of competencies, and makes recommendations for salary increases. Works as back up for all front office and clinical staff and its functions. Works in concert with Practice Manager to recruit, train, and counsel employees. Participates in evaluations and setting long and short term goals for front office staff. Enters and monitors staff schedules in Kronos timekeeping. Encourages a cohesive team approach to the day-to-day operations. Monitors Clinical Operations. Recommends and implements operational changes as needed. Ensures accurate QGenda work patterns in place to represent all ambulatory clinical activities. Participates in setting goals and maintaining standards. Assists in maintaining and coordinating referral and authorization services. Personnel management: Creates and maintains the monthly, weekly, and daily staffing schedules taking into account clinician variance and employee vacation and sick time. Ensures all staff are up to date with training. Hires, disciplines, and terminates staff in concert with Practice Manager. Attends, participates, and leads meetings including but not limited to: back/front office meeting, all team, quality improvement, labor management, lean, and others as directed by the Practice Manager. Collaborates with the Practice Manager and other members of the leadership team.