Analyst, Operations Workforce

Looking for a Workforce Analyst to join the Workforce Management team! This team is crucial in ensuring optimal staffing and operational efficiency across Spring Health, ultimately supporting the mission to deliver exceptional mental health care. This role requires a strong analytical mindset, a solid understanding of workforce dynamics, and a passion for leveraging data to drive operational excellence. Conduct in-depth analysis of workforce data (service level, productivity, adherence) to identify trends, root causes, and systemic issues, translating complex insights into actionable recommendations for stakeholders. Develop and maintain robust reports, analytical models, and dashboards to monitor operational performance and support data-driven decision-making. Leverage and optimize Workforce Management (WFM) platforms to ensure data integrity, generate accurate metrics, and inform operational strategy. Collaborate with cross-functional teams and the WFM team to refine forecasting, scheduling, and process improvements, ensuring alignment with SLAs and broader business goals. Provide analytical support for workforce planning activities, demonstrating strategic thinking and managing multiple projects across different timelines. Drive continuous improvement by identifying opportunities to leverage technology, automate reporting, and develop self-service tools for workforce optimization.