Job Description
Lead and deliver Monthly Service Reviews (MSR) and Quarterly Business Reviews (QBR) with customers, presenting infrastructure performance, availability metrics, and service improvement recommendations. Develop, maintain, and execute the Technical Account Plan (TAP) aligned with customer business goals, VMware architecture standards, and cloud strategy. Define, plan, and drive VMware migration and upgrade strategies (vSphere, vSAN, NSX, vRealize Suite, Aria Operations, SDDC etc.) to ensure seamless transitions and minimal service disruption.
Act as the primary technical advisor and escalation point for the customer’s VMware private cloud environment. Proactively manage Data Stores capacity, ESXi / VM performances, Network Bandwidth utilization observations and analysis, Backup and patching observation and resolution of the challenges, vulnerability management and remediation. Stay up to date with VMware roadmap, product enhancements, and emerging technologies to guide customers on modernization and transformation initiatives.
About Rackspace
Rackspace provides multicloud solutions.