Director of Product Management, Payments

Define and drive product capabilities that deliver seamless, scalable, and trusted payment experiences for clients funding work on Upwork. Lead cross-functional initiatives across infrastructure, data, user experience, and automation to support evolving market needs without compromising customer trust. Partner closely with engineering, legal, finance, risk, and business leadership to build robust systems that meet the needs of both clients and talent. As a senior leader, shape the long-term product vision, prioritize strategic investments, and guide a team of high-performing product managers toward outcomes that support Upwork’s global scale and velocity. Responsibilities include driving the vision, roadmap, and execution strategy for client payment experiences, ensuring reliability, ease of use, and global readiness. Manage, mentor, and develop a team of senior product managers; foster a culture of excellence, ownership, and continuous growth. Collaborate with engineering, design, finance, legal, and operations teams to deliver resilient and user-friendly payment solutions.