Job Description

We are seeking a highly motivated and experienced Senior Staff Cloud Network Engineer to join our team in delivering world-class network solutions to our customers. You will play a pivotal role in designing, implementing, and maintaining secure and scalable network infrastructures that meet the unique needs of customers. In this role, you will design and deploy networks based on business and technical requirements; partner with project and program managers to meet overall timelines and resolution of issues; and operate and troubleshoot networks to identify and resolve issues quickly. You will also take a lead role in the engagement and mitigation of outage-causing events or issues; validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system; and perform non-critical investigations into functionality that is not working as desired. Furthermore, you will engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage. Review, consult and prepare for planned changes to our cloud production environment.

About ServiceNow

At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

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