Job Description
You will be responsible for helping existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners, which includes processing service changes and answering questions regarding policy details, while supporting customers with enthusiasm and care.
In this role, responsibilities include responding to inbound calls from existing customers, processing service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. In addition, you will help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy. Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
About Jerry.ai
Jerry.ai is one of the fastest-growing fintech startups in the U.S that helps car owners save time and money on their most expensive and high maintenance assets.