Customer Success Manager

Lead end-to-end onboarding for new accounts: setup, training, integration, and early activation. Monitor usage and proactively support customers to drive adoption and minimize friction. Conduct regular check-ins and business reviews (QBRs) to highlight ROI and growth opportunities. Become a trusted advisor to technical stakeholders, product leads, and executives. Collaborate with Sales on expansion plans, renewals, and upsells. Understand each customer’s goals and help them get there faster with Gladia.Support API integration questions and help clients navigate our documentation. Troubleshoot integration issues and escalate to Support/Engineering when needed. Understand data flows, API logic, and use case constraints. Improve our playbooks, onboarding flows, health monitoring and CS tooling. Provide structured feedback to Product to help prioritize features. Help define and improve internal CS metrics and operational processes.