Customer Support Executive

This is a part-time, remote position ideal for someone who loves helping people, communicates with empathy and precision, and thrives in a fast-moving environment. As a Customer Support Executive, you will respond to customer queries from creators and fans via live chat and email. Provide timely, thoughtful and solution-focused responses during weekend hours. You will also troubleshoot platform issues, payments, and content concerns using internal tools and processes. Escalate urgent or complex queries appropriately, following existing protocols, and maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values. The role includes proactively flagging bugs, feedback, or trending support topics to the wider team and contributing to internal documentation and user-facing help articles as needed.