Benefits Reporting Specialist

The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica’s customers, including but not limited to people with communication challenges, carepartners, and Speech-Language Pathologists (SLPs). Essential duties include communicating insurance benefits, assisting patients in understanding coverage, collecting waivers, following up with patients, proactively identifying needs, collaborating with teams, collecting metrics, and maintaining CRM accuracy. The role requires general knowledge of insurance, strong communication skills, and the ability to prioritize tasks. Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings and conferences required 2-4 times per year.