CQI Specialist

Responsibilities:

• Support the maintenance and execution of the Hotline's Continuous Quality Improvement Plan in alignment with federal requirements.
• Track CQI cycle activities, monitor program performance, and coordinate team assignments related to quality improvement.
• Maintain detailed quality records, support corrective action plans, and assist in weekly reviews of incident reports.

Reporting & Compliance:

• Contribute quality-related content to monthly, quarterly, and annual reports for the federally funded hotline.
• Maintain organized, audit-ready compliance documentation for contract audits and stakeholder reviews.
• Conduct and disseminate weekly, monthly, and quarterly quality snapshots to the Hotline team.

Collaboration & Culture:

• Participate in required Hotline meetings and communicate directly with Functional Team Leads on quality matters.
• Assist in developing training materials to build staff expertise in quality improvement methodologies.
• Model quality-focused practices to help build a culture of continuous improvement across the remote team.

Qualifications:

• Requires a Bachelor's degree and 1-2 years of experience in quality improvement, program coordination, or a related role.
• Must have strong organizational skills, excellent communication abilities, and the capacity to work collaboratively in a remote environment.
• Experience in health services, social services, or federally-funded programs is strongly preferred.