Senior Business Process Manager

Reporting to the Senior Manager, Business Process Management, the Senior Business Process Manager will drive operational excellence and enhance customer satisfaction by optimizing business processes. Lead cross-functional teams through the discovery of current processes and pain points, analyze current process effectiveness and maturity, design future states that align with strategic objectives and meet customer expectations, and provide support on establishing process execution and monitoring capabilities. Expertise, insights, and recommendations will drive improvements in efficiency, quality, and customer experience. The successful candidate will have strong business aptitude, change management and problem-solving skills. This is a critical role interfacing with cross functional business leaders and teams to drive business process improvement and transformation. Required to challenge the status quo and influence changes. This contract role requires strong skills in Business Process Management and Business Analysis.