Consult with customers and guide them in transitioning business requirements to configuration requirements of the ServiceNow SPM products with the goal of accelerating and driving customer business outcomes. You will be the process expert in how to best support (EA) Enterprise Architecture by using ServiceNow EA products using ServiceNow best practices. This includes driving EA and CDSM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.

Bridge the communication between product & development team, in order to develop a part of a distributed system that serves the hospitality industry. The system consists of many domain-oriented microservices developed under a few cross-functional teams. Bring a smile on the faces of thousands of people working in hotels across the globe.

We are looking for a highly skilled and detail-oriented Business System Analyst to join our team. In this role, you will work closely with stakeholders to gather and analyze business requirements, translate them into functional and technical specifications, and support the development team in delivering high-quality solutions.