Client Service Delivery:
- Serve as the primary contact for employees, managers, and benefits vendors on all leave matters, overseeing the full leave lifecycle.
- Coordinate with Benefits and Payroll on benefit continuation and pay impact during leave, maintaining accurate records.
Subject Matter Expertise and Escalation Support:
- Act as the go-to resource for other LOA Specialists on complex or escalated cases, partnering with internal HR Consultants.
- Provide expert guidance and education to clients and team members on leave policies, monitoring regulatory changes.
Process and Continuous Improvement:
- Help maintain and improve LOA workflows, templates, and documentation standards.
- Identify opportunities for process improvement and automation, partnering with leadership to implement them.
Melita Group
Melita Group is an HR, Benefits, and Payroll Outsourcing company that serves small and mid-sized employers. They operate with values centered on integrity, accountability, and results, supporting clients' HR needs.