Service Desk Analyst I

The Service Desk Analyst will function as first-level support for our client’s end users, networks, and server issues. The candidate will troubleshoot software, hardware, and operating system issues while creating detailed documentation of issues and taking incoming phone calls and emails from clients who are experiencing issues. Essential duties include taking incoming phone calls and emails from clients who are experiencing issues with Microsoft O365, Windows, Cisco, Citrix, printers, laptops, and mobile devices, providing empathic customer support, resolving or escalating issues per SLAs, and communicating with engineers. NRI North America offers benefits such as healthcare, HSA, 401(k) match, professional development funds, Flexible Time Off, parental leave, fertility benefits, and insurance.