Senior Delivery Manager

Masabi is looking for a Senior Delivery Manager to lead and nurture our Launch Operations across a globally distributed team, with a key focus on automation, collaboration, and continuous improvement. Reporting to the SVP of Professional Services, you'll be responsible for supporting the delivery of high-quality, timely product configuration deployments at scale, while encouraging measurable improvements in team velocity, efficiency, and alignment with support functions. You'll manage and guide a team of ~30 people, including 5 pod leads, and closely partner with Customer Support, Engineering, Product, and Project Management teams to ensure customer needs are met through well-aligned, efficient workflows. This role is available in a remote model for candidates based in Colombia only. Some of our benefits include 15 days paid vacation for each year of service plus 18 public holidays, Private Healthcare, Monthly team bonding allowance, Menopause support, Choice of a workstation, and the ability to work for up to 3 months per year from any country in the world.