Customer Operations Manager

We are looking for a sharp, resourceful Customer Operations Manager to manage the operational execution of customer rollouts and ensure smooth, scalable launches. You’ll manage the behind-the-scenes infrastructure that powers our implementations, including rollout timelines, platform configuration, internal task routing, data tracking, and cross-functional coordination. You’ll also help keep our operational tooling in shape — ensuring nothing slips through the cracks as we grow. This role is part implementation lead, part systems thinker, and part air traffic controller. You’ll work hand-in-hand with Sales, CS, Product, and Support to make sure customers go live quickly, accurately, and with a clear plan for success. You will own the full launch process from kickoff to go-live across both new and existing properties. You will manage project plans, track dependencies, and follow up on outstanding tasks across internal and client teams. You will also maintain and improve implementation tools, templates, and workbooks and support audits and rollout prep for key accounts.