Aftermarket Account Program Manager - Commercial HVAC Data Center

The Aftermarket Account Program Manager for Data Center initiatives is responsible for managing and optimizing the aftermarket performance and satisfaction for their key account. This role is responsible for developing strategic relationships to ensure their data center needs are met effectively, and driving performance improvements. The Aftermarket Account Program Manager acts as a liaison between the client and internal teams to address issues, implement solutions, and deliver high-value services. Key responsibilities include maintaining strong client relationships, acting as the primary point of contact, conducting performance reviews, monitoring aftermarket service performance, utilizing data analytics to identify improvements, resolving client issues, developing strategic account plans, and presenting performance reports. The role requires a High School Diploma or GED with 3+ years of experience, with a Bachelor's degree and 7+ years of experience preferred. Knowledge of HVAC and the ability to travel up to 40% are also beneficial.