Senior CRM Analyst

We are looking for a detail-oriented and analytically driven CRM Senior Analyst to join Audemars Piguet’s Commercial department. Your role will be essential in strengthening our clients’ insights and performance capabilities. This is a unique opportunity to play a central role in transforming data into actionable insights to enhance client engagement and optimize decision-making across the organization. As a Senior CRM Analyst, you will: Ensure understanding, consistency, and reliability of client KPIs, rules, calculations, and analysis across the organization Develop client reporting and performance monitoring tools, including monthly reporting and client segmentation analysis Convert complex datasets into clear, meaningful information and recommendations to support the decision-making process Propose and proactively perform ad-hoc analysis to better understand client trends and uncover growth opportunities Collaborate closely with business teams to understand their client data extraction needs and priorities. Support the enhancement of existing analytical tools and the design of new CRM dashboards in partnership with Data and IT