Job Description
Own the full onboarding lifecycle, from initial project planning to technical setup and go-live. Create a positive first impression, develop strong customer relationships, and instill confidence in Workshop’s technical solutions. Guide customers through configuration of Workshop, including integrations with enterprise IT systems (Microsoft Active Directory, Google Workspace, Okta, etc.), email providers, DNS, and security protocols. Proactively guide customers to early wins, helping them achieve success with Workshop’s products and features quickly. Diagnose, escalate, and resolve technical issues in partnership with the Product team; provide documentation and education for customers with unique requirements. Work closely with Customer Success, Sales, and Product teams to align on customer goals, technical requirements, and project timelines. Transition customers seamlessly to their long-term Customer Success Manager once onboarding is complete. Capture and communicate customer feedback to influence the product roadmap.
About Workshop
Workshop create software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.