Lead, control and manage Professional Services projects from initiation through delivery for complex client engagements. Builds and manages the relationship with key stakeholders – customer, supplier and in Rackspace. Maintains commercial responsibility for the project whilst building relationships with the customer to identify new opportunities to help them with their business problems.
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Coordinate projects in cooperation with developers and merit groups from personnel resources. Manage the implementation of tasks within the project by developers and merit groups. Identify and define tasks necessary to achieve the project goal. Report project status, proactively identify and escalate risks with participation in project development as needed. Maintain project documentation and implement other project management related tasks. Settle the project by preparing the necessary documentation and settling the budget.
Leads IT projects from start to finish, consisting of implementation or customizations of commercial off-the-shelf insurance software applications, mobile/web technologies, system integrations, software upgrades, Intelligent Automation (RPA) and infrastructure (hardware).Manages three or more projects simultaneously, depending on project complexity, duration and lifecycle phase. Average duration of most projects is 6 – 8 months.