Arlo/RLA Customer Success Manager

Key Responsibilities:

• Lead customer onboarding projects, create training materials, and design standard operating procedures for efficient service delivery.
• Manage account-level risks by resolving complex customer inquiries and coordinating internal issue resolution during critical audit support times.
• Develop and deliver progress reports on customer health and project status, while identifying expansion opportunities during key interactions.

Team and Work Environment:

• Work as part of a small, flat, and mostly distributed organization with team members across nine states, offering significant autonomous work.
• Enjoy a flexible work schedule that adapts to personal commitments, with travel required to customer locations and conferences.

Compensation and Values:

• Receive a fair salary and competitive benefits commensurate with skills and experience, with a range of $96,000 - $160,000.
• Join a non-profit dedicated to building a diverse team that represents the people of the United States, judging solely on skills and contributions.