Service Desk Level 1 Analyst

As a Service Desk Level 1 Analyst at DYOPATH, you will respond to calls, emails, and chats with professionalism and empathy, troubleshooting desktops, laptops, printers, mobile devices, software, and network issues. Accurately log all interactions in the ticketing system, resolve issues when possible, and escalate as needed, with follow-up to ensure customer satisfaction. You will continue learning through training and certifications and participate in special projects. The role requires strong communication skills, a customer-first mindset, basic tech knowledge, the ability to stay calm under pressure, and a desire to learn and grow in IT.