Technical Support Engineer

As a Technical Support Engineer, you’ll play a pivotal role on our engineering team, acting as a technical leader and subject matter expert in both customer support and product stability. You are a tenacious problem-solver with deep technical acumen, a proactive mindset, and a passion for delivering exceptional customer outcomes. Your work will drive improvements to product reliability and customer satisfaction, while mentoring junior engineers and contributing strategically to our support engineering processes. What you'll do: Serve as the primary escalation point for complex Tier 3 technical support cases related to our Salesforce and web-based solutions. Perform in-depth root cause analysis through log review, code debugging, production environment replication, and cross-functional troubleshooting. Collaborate as liaison between front-line Support, Engineering, Product, and other internal teams.