Job Description
Define and evolve the end-to-end servicing design strategy across borrower and agent platforms. Lead design for repayment workflows, delinquency recovery, and agent tooling. Create consistent, scalable experiences across web, mobile, telephony, and conversational AI. Collaborate with PMs, engineers, ML, and ops to drive roadmap strategy and execution. Conduct research to uncover borrower and agent needs, behaviors, and pain points. Advocate for accessibility, empathy, and clarity in every interaction. Mentor senior designers and provide clear, actionable feedback and critique. Represent borrower perspectives in planning, prioritization, and experience measurement.
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.