Job Description

Customer Advisory Lead discovery workshops with prospecting and existing customer leadership and their teams to understand goals and challenges. Document and present insights and recommended solutions to meet customer goals. Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action. Help customer estimate value for potential deployment of ServiceNow solutions and then work with them post-implementation to validate value realized using ServiceNow tools and methodologies. Work with sales and customer success to help establish account strategies for accounts in the region. Provide expertise to help assess and prioritize accounts and strategies. Provide full lifecycle business outcome and value realization advice. Identify and lead the creation of new IP (best practices, white papers, workshops, etc.). Improve current methods and frameworks. Work with and help the ServiceNow teams on a business consulting approach to sales.

About ServiceNow

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

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