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Customer Intelligence & Editorial Strategy:
- Own the editorial strategy and narrative direction of recurring customer intelligence reports.
- Synthesize qualitative feedback into actionable insights and recommendations.
- Evaluate whether intelligence outputs drive engagement and business decisions.
Customer Storytelling & Video Production:
- Develop compelling customer narratives for internal product, marketing, and leadership audiences.
- Produce and edit video content using Descript or similar tools.
- Build a library of written, video, and audio customer stories.
Operations, Intake & Partner Coordination:
- Manage and prioritize a high volume of incoming customer activation and intelligence requests.
- Coordinate scope, timelines, deliverables, and expectations with cross-functional partners.
- Continuously improve intake and triage processes for efficiency.
Stakeholder & Center of Excellence Support:
- Build relationships with stakeholders across Product, Marketing, Sales Enablement, and related teams.
- Help develop standards and best practices for customer intelligence across the organization.
- Identify opportunities to connect customer insights to product, marketing, and business decisions.
Not Disclosed
The company is a technology organization focused on customer intelligence and advocacy. The team is cross-functional, values operational rigor, and supports a high-impact customer intelligence program.