Operationalize customer analytics data to turn call and meeting intelligence into structured signals for the agency.
Deliver client and account insight beyond financial performance, including segmentation and health signals.
Work embedded in agency workflows to turn ad hoc requests into recurring, trustworthy analysis and drive action.
Digible is a privately owned digital marketing company serving the multifamily industry, founded in 2017. Their technology team of about 20 people operates with a collaborative and transparent culture, recognized as a Top Workplace.
Partner with Technical Support leadership to develop strategic narratives and executive presentations that communicate business performance and operational outcomes.
Build and maintain reporting frameworks for core metrics, synthesize data into actionable insights for senior leadership.
Drive cross-functional collaboration across teams to align on priorities and execute key initiatives, while leveraging AI tools for efficiency.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, they foster a high-growth environment with a culture of rapid career development and innovation.
Lead frontline CX team strategy and execution across channels, shaping expansion into chat and phone.
Use hands-on data analysis to drive operational improvements and influence cross-functional decisions.
Develop managers into effective leaders and build a customer-centric team culture during growth.
Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform for personalized support. Alma, a Spring Health Company, simplifies access to affordable mental health care for therapists and clients, with over 20,000 therapists in their network and $220.5M in funding, named to Inc's Best Workplaces in 2022 and 2023.
Define Descript's content strategy, editorial calendar, and channel prioritization to drive brand and demand.
Build an AI-native content production system that scales quality output without sacrificing originality.
Partner with Demand Gen, PMM, and Field Marketing to develop assets that convert interest into action.
Descript is building a simple, intuitive video and audio editing tool powered by AI. We are a team of 150 backed by top investors, with a collaborative culture and flexible remote options.
Transform operational and AI data into meaningful business intelligence for both internal and external stakeholders.
Develop and manage the Customer Insight as a Service proposition, producing industry-specific reports.
Establish reporting frameworks to measure adoption and business impact of AI solutions.
We provide customer insight services and AI performance reporting to clients across various industries. The company is a UK-based organization with a focus on data-driven business intelligence and digital transformation, operating remotely with travel to client sites.
Own the performance of customer-facing AI experiences across Ashley Digital's brands, combining customer insights, conversation design, analytics, and knowledge management.
Design, test, and continuously improve conversational experiences through prompts, response logic, and system instructions to ensure natural, helpful interactions.
Analyze AI performance using KPIs like CSAT, resolution time, and conversion to identify optimization opportunities and drive measurable business results.
Ashley Digital is the e-commerce engine behind Ashley Furniture, driving online retail for home furnishings across all platforms. They are a fast-moving, highly collaborative team with a remote-first culture, combining the energy of a tech company with the stability of an industry leader.
Own and optimize the operational foundation for post-sale customer experience, including systems, processes, reporting, and governance.
Partner cross-functionally with Account Management, Revenue Operations, Finance, and Product to translate strategy into execution.
Build scalable processes, maintain data quality, and implement automation to improve customer retention and growth.
Stacker is revolutionizing the traditional newswire business model by connecting brand newsrooms and publishers through a platform that helps over 100 content contributors extend their reach. As a bootstrapped, fast-growing remote-first company, we value ownership, integrity, and collaboration, fostering an inclusive culture with unlimited vacation, equity, and full health coverage.
Own end-to-end project management for major division initiatives from planning through execution.
Analyze CRM and operational data to identify trends, performance gaps, and build solutions.
Drive cross-functional coordination across all five Success functions and ensure initiatives reach completion.
OpenEd is opening the world to every learner, serving over 100,000 students and growing rapidly. They have a culture-driven environment with an eNPS in the top 0.1% of tech companies.
Conduct customer interviews and user research to translate feedback into actionable product recommendations.
Track product development timelines, dependencies, and risks, facilitating release readiness and launch coordination.
Lead new customer onboarding, training, and support to ensure successful adoption of new features.
KaiPod Learning operates a network of microschools across 21 states, partnering with educators to start their own schools and building the operating system to power them. They are backed by top-tier investors and are the fastest growing network of their kind, with a bold vision to connect 1 million students globally.
Lead provider enablement strategy and operations to deliver effective support, training, and self-service resources.
Drive customer success, adoption, and onboarding by owning outcomes like NPS and feature adoption.
Establish voice of customer programs and partner cross-functionally to improve customer experience.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They are a mission-driven organization committed to diversity, equity, and inclusion.
Build a clear, visible, and effective system for intake, prioritization, and sequencing with proactive reporting.
Translate stakeholder needs into tool assessment, selection, implementation, and ongoing optimization.
Drive adoption and optimization of the CX tech stack to align with critical workflows across teams.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company values a structured hiring process and uses AI tools to support recruitment, focusing on fair and efficient candidate evaluation.
Coach and develop a team of 5 high-performing ICs, fostering a culture of ownership and continuous improvement.
Baseline operations across volumes, cycle times, quality, and cost, then build a prioritized improvement roadmap.
Partner with Product Managers and Engineering Leads to ensure operational insight shapes the product roadmap.
Canva is an online graphic design platform that enables users to create visual content. They are a large, fast-growing company with a culture of innovation, collaboration, and operational excellence.
Build a systematic voice-of-customer practice through ongoing interviews and feedback programs.
Drive product adoption by designing and owning adoption plays and lifecycle programs.
Turn customer insights into compelling narratives, case studies, and proof points for sales and marketing.
Teachable is a platform for experts and businesses to create and sell courses, coaching, and digital downloads. As part of the Hotmart portfolio, which has helped creators earn over $10 billion, Teachable operates as a remote-first, cross-cultural team with a dynamic and ambitious culture.
Own Customer Analytics and drive the analytics, engagement, and AI integration strategy for Customer Success and Customer Support.
Strategize across the customer lifecycle and work directly with the SVP of CS on the customer engagement model and org structure.
Build and ship AI-powered tools like churn risk scoring and automated retention playbooks that change how CSMs and Support operate.
Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The company is remote-first, global, with a team of low hundreds and top talent from companies like Shopify and DoorDash.
Own content production across long-form and short-form formats.
Use AI writing tools fluently to draft and iterate while serving as final editor.
Partner with data scientists to turn survey results into compelling narratives.
SurveyMonkey is the world's most popular platform for surveys and forms, built for business. With over 25 years of experience and trusted by millions from startups to Fortune 500, the company fosters a curiosity-driven, inclusive culture.
North America
Unlimited PTO
12w maternity
12w paternity
Own the publication and run it on a monthly or quarterly cadence with original reporting and data.
Run the data report program to turn proprietary data into recurring reports that earn press coverage and drive leads.
Interview key people in commercial real estate, parking, and mobility to produce shareable insights.
AirGarage is on a mission to bring real estate online, starting with parking by replacing broken parking machines with a unified operating system. They are a startup backed by top investors and have a diverse, fast-paced team culture that values iteration and collaboration.
Owns Goodway Group's editorial strategy and content engine across all internal and external channels.
Develops thought leadership and flagship research, including the annual Connected Commerce Report, to differentiate the company.
Builds executive thought leadership programs and sales enablement assets to drive qualified pipeline growth.
Goodway Group is an independent media and marketing services firm specializing in data-driven digital media and marketing. With a 90+ year history and a remote-first culture, the company has been recognized as a multiyear winner in Ad Age Best Places to Work and has a diverse team of strategists, technologists, and data scientists.
Develop compelling content to strengthen brands and support integrated marketing campaigns.
Collaborate cross-functionally to create high-quality content across digital and traditional channels.
Use customer insights and SEO to optimize content performance.
Playaway Products creates technology that connects people to high-quality content from publishers for institutional circulation. They have been in business for over 20 years and value ownership, collaboration, and responsibility.
Own and continuously improve the CX quality framework across customer support interactions, ensuring consistent evaluation standards and actionable feedback loops.
Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and opportunities to improve the customer experience.
Monitor and report on key CX metrics such as CSAT, CES, NPS, FCR, and ticket trends, using insights to prioritize improvements and measure impact.
Eneba is building an open, safe, and sustainable marketplace for gamers, serving close to 20 million active users. We are a fast-growing international team that values data-driven decision making and continuous improvement.
Identify, develop, and manage customer stories including case studies, testimonials, videos, and quotes.
Plan, execute, and manage customer-focused marketing campaigns across email, web, social, webinars, and events.
Create a sense of belonging and connection among customers, enhancing the customer experience and leveraging insights for marketing programs.
Renaissance is a global leader in pre-K–12 education technology, helping educators analyze, customize, and plan personalized learning paths for students. With solutions used in over one-third of US schools and more than 100 countries worldwide, the company fosters a culture of trust, collaboration, and continuous growth.