Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Teach core skills in product operations including operations management, process improvement, project management, problem solving, and data analysis.
Provide guidance on applying AI fundamentals and AI automation to streamline modern workflows.
Support students with career development including resume review, interview prep, salary negotiation, and networking strategy.
Leland connects people with the experts, programs, and communities they need to land the job, get into the school, or upskill for a world being rewritten by AI. Since 2021, they've raised $19 million from world-class investors and helped tens of thousands of people reach their most ambitious goals, fostering a culture that treats ambition as sacred.
Own the day-to-day execution, performance, and management of your assigned Ladder teams, ensuring 5-star member experiences.
Serve as primary liaison to coaches, shaping programming strategy and driving team success through data and feedback.
Live in the product as a member, monitor team performance metrics, and build surveys to deeply understand member needs.
Ladder is the #1 iOS strength conditioning app, delivering custom weekly workout plans with in-workout coaching and a tight-knit fitness community. We've scaled fast with $90M ARR, 100k+ ratings, and a well-capitalized Series B, fostering a high-performing, high-agency culture.
Partner with Technical Support leadership to develop strategic narratives and executive presentations that communicate business performance and operational outcomes.
Build and maintain reporting frameworks for core metrics, synthesize data into actionable insights for senior leadership.
Drive cross-functional collaboration across teams to align on priorities and execute key initiatives, while leveraging AI tools for efficiency.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, they foster a high-growth environment with a culture of rapid career development and innovation.
Lead frontline CX team strategy and execution across channels, shaping expansion into chat and phone.
Use hands-on data analysis to drive operational improvements and influence cross-functional decisions.
Develop managers into effective leaders and build a customer-centric team culture during growth.
Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform for personalized support. Alma, a Spring Health Company, simplifies access to affordable mental health care for therapists and clients, with over 20,000 therapists in their network and $220.5M in funding, named to Inc's Best Workplaces in 2022 and 2023.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Lead and manage complex operational projects from conception to completion, ensuring timely delivery and measurable impact.
Analyze existing business processes, identify inefficiencies, and design and implement solutions for optimization and automation.
Collaborate closely with senior leadership across departments to align operational strategies with business objectives.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, giving smart, creative, passionate people opportunities to create awesome.
Teach core business strategy development, operations management, and process improvement to clients.
Guide clients on emerging tools like AI fundamentals and AI automation for business decisions.
Support career growth with resume review, interview prep, and negotiation skills tailored to operations roles.
Leland is building the home for ambition in the age of AI, connecting people with experts and communities to achieve their goals. Since 2021, they have helped tens of thousands of people and raised $19M from investors, fostering a collaborative, high-energy, AI-native culture.
Own the clip-testing loop: read performance data daily, decide what wins, what gets re-cut, and what gets scrapped.
Run the weekly cadence, hold the editor and picker accountable, and turn data patterns into clear direction.
Deliver weekly performance analysis to leadership and step into any role to keep the system moving.
Core of the Heart creates short-form biblical content to bring clarity and guidance to people seeking God. We are a small, mission-driven team focused on data-backed processes and radical accountability to grow our reach.
Own the recurring operational and administrative work that keeps programs running, from data processing to reporting.
Document, refine, and automate processes to create the foundation for AI-driven efficiency.
Ensure high-quality student-facing materials and handle cross-team operational support with speed and accuracy.
We inspire character and integrity in the finance leaders of tomorrow through leadership development, mentorship, and support from purpose-driven executives. We are a close-knit, high-performing, mission-driven team that has impacted thousands of students since 2019 and is growing rapidly.
Lead a multi-team organization of Operations Managers responsible for accurate and compliant execution of money movement flows.
Translate high-level organizational strategy into actionable operational plans and drive continuous improvement.
Serve as a strategic link between frontline operations and cross-functional leadership, including Product, Engineering, and Legal.
Human Interest is a fintech company that makes retirement savings accessible to small and medium-sized businesses. It is a high-growth company backed by major investors, with a mission-driven culture focused on closing the retirement gap.
Drive revenue growth by owning the strategic roadmap for SMB go-to-market operations.
Lead cross-functional projects from conception to execution, such as launching new sales teams.
Manage and coach a team of analysts, aligning their work with strategic initiatives.
ZipRecruiter is a leading online employment marketplace that uses AI-driven smart matching to connect job seekers with businesses of all sizes. It is a large company with a fun, collaborative culture that values work-life balance.
Own your team's core operational metrics like productivity, quality, and SLA targets using data-driven daily monitoring.
Develop your team through direct, specific feedback and ramp plans that close performance gaps.
Handle escalations by diagnosing root causes, resolving issues, and implementing process improvements.
Generator Health helps patients access their medications through streamlined operations. The company is a growing healthcare startup focused on operational excellence and patient-centric workflows.
Own end-to-end go-to-market operations for new product bets, from market sizing to launch and handoff.
Build the sales motion, reporting backbone, and launch readiness for each pod product.
Translate early-stage complexity into data-backed narratives for executive leadership.
Instructure creates intuitive products that simplify learning and personal development, connecting over 13,000 institutions. They foster a culture of inclusivity, support, and ownership, with a fast-moving, lean team environment.
Own the tech stack and teams that run operations at Brightwheel.
Lead and redesign technical systems architecture and admin teams for an AI-first world.
Drive AI-native transformation across functions, with hands-on build where appropriate.
Brightwheel is an early education platform trusted by millions of educators and families. It is a three-time Cloud 100 company backed by top investors, with a distributed team across the US and internationally.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Lead and develop a team of AI Engineers to design and deploy AI-powered solutions for operations teams.
Own the AI for Operations portfolio, including roadmap planning, prioritization, and stakeholder alignment.
Drive the design and deployment of agentic AI solutions, copilots, workflow automation, and predictive analytics.
ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Lead and mentor a specialized squad of People Data Scientists, Software Engineers, and UX Designers.
Bridge the gap between HR and development, transforming raw workforce data into strategic products.
Ensure data stewardship, privacy compliance, and develop AI agents for real-time insights.
Canonical is a pioneering tech firm at the forefront of the global move to open source, providing Ubuntu widely used in enterprise initiatives like public cloud, data science, AI, engineering innovation, and IoT. We are founder-led, profitable, and growing, with a worldwide distributed collaboration since 2004, and we have no central headquarters.
Drive systems efficiency and workflow design across the Coaching Department.
Oversee the Coach Training Academy and onboarding pipeline.
Develop data tools and dashboards to track performance trends.
InStride Health is a digital health company that delivers specialty anxiety and OCD care for children, teens, and families. They are a mission-driven team expanding access to evidence-based care and improving treatment outcomes.
Own end-to-end delivery of civic dialogues, maintaining a biweekly launch cadence across all active cities.
Lead and grow the program manager team, developing them into confident operators.
Build trusted relationships with city offices across the political spectrum, protecting non-partisan credibility.
Change.org is the world's largest platform for democracy, used by more than 100 million people annually. They are expanding a talented team at the intersection of technology and social impact, focused on building healthier democracies globally.