Technical Integration Specialist (Solutions Architect)

The Technical Integrations Specialist (Solution Architect) is responsible for onboarding new customers, understanding customer’s use cases, configuring Pipe17 to facilitate data transfer, and ensuring smooth integration of sales channels, ERPs, WMS and 3PLs. A deep understanding of the e-commerce business, proficiency in ERPs like Acumatica, technical knowledge in APIs and JavaScript is desirable, and the ability to work with AI and interpret logs. You will play a pivotal role in eliminating fragmented channels, manual processes, and operational blind spots that cost businesses time, money, and customers. Seamless integration of selling channels, fulfillment services, and core business applications will maintain the efficient flow of orders and inventory. This role allows you to focus on helping customers grow their businesses without the need to solve technology problems. 'Own the customer'’ as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey. Serve as a point of internal escalation on technical issues within the Support org, collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, and maintain strong referenceability across your book of customers.