Inside Sales Representative (Remote)

Convert inbound and outbound calls into confirmed vehicle service appointments. Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals. Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer. Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty. Communicate clearly with customers about services, timelines, and costs. Utilize our CRM to track leads, schedule appointments, and document all customer interactions. Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through. The role requires handling 75–100 inbound/outbound calls per day, meeting KPIs, and closing service appointments with warm leads and current customers. Maximize upsell and cross-sell opportunities.