Role Responsibilities:
- Serve as a trusted technical advisor, providing support through multiple channels and managing a queue of support cases.
- Perform root cause analysis for customer-reported issues and assist with solution configuration and optimization.
Key Requirements:
- Possess 1+ years of experience in technical support or solutions engineering for SaaS platforms and enterprise software.
- Demonstrate strong troubleshooting and problem-solving skills with the ability to work independently as a self-starter.
Success Metrics:
- Resolve technical issues efficiently while maintaining high customer satisfaction and building trusted relationships.
- Balance real-time support needs with effective case ownership and contribute to a scalable, knowledge-driven support organization.
Numa
Numa builds a platform to power AI-native automotive dealerships, rearchitecting service and sales with advanced AI agents that automate customer interactions and streamline operations. It is a high-growth, industry-leading company named the #1 fastest-growing AI Automotive company by Inc. 5000, having raised $50 million from leading investors.