Customer Support Manager

Runwise is looking for a Customer Support Manager who is highly motivated, results-oriented and focused on business growth opportunities. As a Customer Support Manager at Runwise you will have the opportunity to work closely with a variety of property companies from large owners to individual coops and condos. Each customer and each building has unique needs and you act as a trusted advisor, helping them effectively run their heating systems in an energy-efficient way that makes tenants more comfortable. Customer support managers help troubleshoot customer issues to help ensure they hit their energy reduction goals. Responsibilities include answering live phone calls, real-time troubleshooting, remote monitoring of heating systems, making settings adjustments, and performing remote quality checks. The company offers benefits such as medical, dental, and vision insurance, HSA & FSA options, paid parental leave, access to Talkspace & Health Advocate, flexible PTO, commuter benefits and 401K.