Fraud Investigator - Pursue

The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. This communication falls into categories such as communication to other banks about potential fraudsters, communication from other banks about potential fraudsters in Monzo’s customer base and communication with law enforcement. Fraud Investigators work to a mixture of regulated and unregulated deadlines supporting the quality of performance across the pillar. Responsibilities include: Investigating and actioning fraud reports, probing for further evidence where needed, investigating and reporting fraud to other banks when our customers have been a victim of fraud, triaging and taking initial action on inbound communications from a range of institutions, writing Suspicious Activity Reports, Reporting to CIFAS.