Network Operations Center (NOC) Engineer I

What this role is about:

• Work to uphold and maintain the reliability of the RapidSOS platform and internal enterprise environments.
• Ensure the continuous monitoring and analysis of a dynamic cloud-based environment.
• Have a solid understanding of incident & alert management with an eye to continuous monitoring.

What you’ll do:

• Monitor Production and Enterprise Infrastructure and react to alarms according to documented SLAs
• Work with Engineering and Customer Support teams to remediate alarms and incidents
• Support incident response, deployments, and infrastructure training as the role evolves

What we’re looking for:

• 2+ years of experience in a help desk environment or NOC role, ideally in a cloud-based environment
• Demonstrates experience in adept problem-solving abilities, and organizational skills
• Strong written and verbal communication skills in English