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What this role is about:
- Serve as the primary technical partner for monitoring company customers
- Ensure the systems behind emergency calls and alerts operate reliably
- Support organizations that depend on RapidSOS to deliver critical information
What you’ll do:
- Lead incident response coordination for customer-impacting issues
- Translate customer needs into actionable feedback for product and engineering teams
- Help customers adopt best practices around redundancy, monitoring, and scaling
What we’re looking for:
- Experience working with APIs, distributed systems, or cloud-based platforms
- Ability to operate effectively during live incidents and maintain clarity under pressure
- Can translate complex technical issues into clear, actionable insights
RapidSOS
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. They are in an exciting phase of growth, welcoming new members from across the globe to their mission-driven, ambitious, and inclusive team.