Serve as the primary technical point of contact for B2B partners across onboarding and ongoing account management
Design and advise on end-to-end workflows, integration logic, and scalable technical architectures
Proactively identify risks, integration gaps, or optimization opportunities and drive resolution
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams, enabling faster, smarter, and more accurate emergency response. They have a mission-driven, ambitious, and inclusive team.
Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Own and resolve technically challenging customer issues.
Serve as a technical escalation point for specialists.
Partner with Engineering to diagnose and track complex bugs.
Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way.
Execute expert-level real-time monitoring and incident dispositioning for critical client applications.
Correlate complex data across metrics, traces, and logs to perform deep-dive root cause analysis.
Lead the triage of complex alerting environments to filter noise and ensure that high-priority incidents are managed.
Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. They enable organizations to accelerate innovation, enhance security, and optimize operational agility as a Microsoft Partner.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Serve as the subject matter expert for RingCentral, Twilio, SMS Magic, emerging Microsoft Teams telephony capabilities, and NICE call recording systems.
Build, maintain, and optimize API integrations between RingCentral, NICE, and other business systems.
Collaborate closely with Sales, Customer Service, and other business units to understand communication needs and design effective solutions.
BHG Financial provides leading-edge financial solutions to accomplished professionals, small businesses, and institutions. They have firmly established its legacy as a leader in the financial services space with a commitment to the success of their customers, data, analytics, and proprietary modeling.
Hire, onboard, coach, and develop a team of Technical Account Managers
Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
Monte Carlo helps businesses rely on data + AI for competitive advantage, reliability has become a non-negotiable. They support some of the world's most prestigious companies to deliver trustworthy data + AI at scale and are backed by Accel, Redpoint Ventures, and Salesforce Ventures.
Handle escalated cases requiring high-level expertise and advanced troubleshooting.
Maintain an in-depth understanding of all product areas, like Driver Safety and Fleet Management.
Streamline workflows between engineering, product, and technical support teams.
Motive empowers those who run physical operations with tools that improve safety, productivity, and profitability. They serve nearly 100,000 customers from enterprises to small businesses across industries like transportation, construction, energy, and agriculture.
Define and execute the Customer Experience and Success coverage model for the US region.
Recruit, onboard, and develop Customer Experience and Success professionals within the region.
Personally manage complex enterprise accounts through the full engagement cycle.
Dash0 is building an AI-centric OpenTelemetry-native platform that eleminates vendor lock-in and toil. Dash0 is growing rapidly, with the United States as a primary strategic market.
Define and execute the Technical Account Management strategy for AMER, aligned with global CS and company objectives.
Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
Drive a culture of technical excellence, accountability, and customer obsession.
Redis is the world’s most loved real-time data platform. They provide Redis Enterprise and are at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Redis has 10,000+ worldwide customers and values a culture of curiosity, diversity of thought, and innovation.
Manage technical inquiries and troubleshoot complex issues.
Work closely with clients and developers to provide industry-leading client communications.
Analyze and interpret data to identify trends and patterns.
Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication. They enable secure digital transactions for leading financial institutions globally and protect the digital transactions of over 210 million active users.
Own partner and business strategy for a vertical, serving as the primary technical relationship and escalation owner for key partners and stakeholders.
Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners, ensuring alignment to business goals and platform direction.
Define and govern vertical-level operations, including Product Health accuracy, SOPs, issue triage, and execution standards.
Super.com helps maximize lives–both the lives of their customers and the lives of their employees– so that everyone can experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.
Lead the technical relationships for a named set of merchants.
Manage and provide technical guidance for new merchant integrations.
Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are proud to be a remote-first company with employees across the US and offer competitive benefits that are anchored to people.
You will be the primary representative for Everpure's support organization in the field.
Be the trusted support adviser in the region for both internal and external customers
Manage customer and ASP escalations, and expectations.
Everpure fundamentally reshapes the data storage industry. They are a team of 400+ employees across multiple locations and are known for providing excellent quality customer service.
Drive B2B builder activation events and hackathons at flagship accounts.
Define the adoption blueprint partnering with Enterprise Architects and Demo Platform Engineering.
Evangelize Twilio within B2B builder communities by driving building of net new POCs and demos.
Twilio is shaping the future of communications from our homes, delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences with a culture of connection and global inclusion.
Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms.
Collaborate with developers, architects, and platform owners to establish logging standards.
Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures.
Miratech helps visionaries change the world. They are a global IT services and consulting company that brings together enterprise and start-up innovation. Miratech retains nearly 1000 full-time professionals, and their annual growth rate exceeds 25% with a culture of relentless performance.
Investigate and troubleshoot complex technical issues across the Synthesia platform
Apply fixes, configuration changes, or validated workarounds where possible
Escalate to Engineering with clear diagnostic details and impact assessments
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, they develop products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Own and evolve the uptime monitoring platform to enhance customer capabilities.
Deploy a Clickhouse instance to capture check run logs and design APIs for reporting.
Collaborate with customers to resolve bugs affecting their infrastructure.
Jobgether is a platform posting jobs on behalf of partner companies. We use AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Monitor cloud infrastructure and application health using observability tools; respond to alerts.
Perform Tier 1 incident triage, document findings, and escalate appropriately to Development or SRE teams.
Monitor and support CI/CD pipelines to ensure successful builds and deployments.
Lumin Digital empowers credit unions and banks by creating cutting-edge digital experiences. They are a trailblazer in digital banking solutions with a culture that fosters trust, respect, and boldness, encouraging team members to explore and experiment with new ideas.