Promote innovative solutions and advocate for all-flash enterprise storage technology.
Build relationships with customers, ensuring high satisfaction.
Lead pursuit teams and develop account plans to secure new customers.
Everpure is in the data storage industry and is fundamentally reshaping it. They have a smart team in the industry that encourages innovative thinking and growth.
Own the business relationship with clients, building strong, multi-threaded partnerships across key stakeholders
Drive renewals and identify opportunities to upsell and expand existing accounts
Clearly communicate Reachdesk’s value proposition, platform capabilities, and competitive advantages in a way that resonates with client goals
Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Trusted by many of the most recognized names in the technology and SaaS space, they are backed by a world-class team with hubs in New York, London, and Lisbon.
Define a practical hybrid account‑management approach, combining high‑touch and scaled support.
Develop customer segmentation based on complexity, risk, and technical needs.
Propose reporting and insight‑tracking mechanisms, such as customer health and error patterns.
Companies House drives confidence in the economy and makes the UK a great place to start, and run, a business. They are an executive agency sponsored by The Department for Business and Trade (DBT) with the ability to play a leading role in the right against corrupt business practices.
Support, own, and enforce the overall Customer Experience (CX) strategy.
Lead the escalation point and manage complex incident handling.
Ensure robust case management and structured follow-ups.
INSIDEA is a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance a brand’s online presence and drive real, measurable growth.
Serve as the primary point of contact for a high volume of small client accounts, managing day-to-day requests and inquiries.
Coordinate with internal teams (Service Desk, Engineering, Finance, Billing, etc.) to resolve client issues through to completion.
Support client retention by ensuring a responsive, reliable, and positive day-to-day client experience.
Jobgether is a company using an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against a role's core requirements. Their system identifies top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Take ownership of the customer relationship for key CX customers.
Resolve complex problems and provide excellent technical and customer service.
Ensure all technical challenges are handled properly and within SLA targets.
NICE Ltd. delivers extraordinary customer experiences, fight financial crime and ensure public safety. NICE has over 8,500 employees across 30+ countries and is known as an innovation powerhouse that excels in AI, cloud and digital.
Maintaining account orderliness and ensuring field agent assignment.
Updating accounts with new client information and communicating escalations.
Facilitating successful collateral recovery with product and service knowledge.
Motorola Solutions is a global company focused on building and connecting technologies to help protect people, property, and places. It fosters collaboration for safer communities, schools, hospitals, and businesses, uniting a close-knit community in the relentless pursuit of safety everywhere.
You invest in relationships that last, prioritizing trust and long-term value.
Navigate complexity, setbacks, and long sales/adoption cycles with resilience.
Work seamlessly across Sales, Customer Success, Product, and Operations for a unified experience.
Cresta is on a mission to turn every customer conversation into a competitive advantage. Its platform combines AI and human intelligence to help contact centers discover insights and empower team members to work smarter. They have a world-class team of AI and ML experts.
Be the go-to expert for technical sales support, field troubleshooting, and warranty resolution.
Engage directly with customers, distributors, and internal teams to solve technical challenges and provide proactive support.
Travel as needed to support field installations, service interventions, and customer visits.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
Build strong, consultative, strategic relationships with customers that result in business growth
Foster a team atmosphere - support your teammates and share lessons learned
VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.
Establish and maintain ongoing relationships with an assigned list of MCG customers.
Conduct regular business reviews and customer outreach in accordance with MCG/Customer Success/Account Management policy and process requirements.
Research and troubleshoot customer issues, which may involve discovery discussions as well as knowledge of MCG solutions/services, resources and processes to resolve the problem.
MCG leads the healthcare community to deliver patient-focused care. They have a mission-driven team and cultivate a work environment that nurtures personal and professional growth where you'll be able to fully realize your potential.
Take ownership of a portfolio of 7-9 accounts, including several large customers in active onboarding.
Build relationships with executive sponsors and key day-to-day contacts.
Lead the executive onboarding portion of implementations, ensuring stakeholders are aligned on goals and success measures.
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. They develop software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Support a large, pooled portfolio of customers and establish healthy usage habits.
Deliver high-impact engagements across onboarding, activation, and value milestones.
Monitor customer health, addressing signals of risk or opportunity.
1Password is building the foundation for a safe, productive digital future. They innovated the enterprise password manager and pioneered Extended Access Management, a new cybersecurity category. At 1Password, they prioritize collaboration, clear and transparent communication, receptiveness to feedback.
Take ownership of a customer portfolio and maximize their platform engagement and satisfaction.
Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets.
Serve as the customer’s technical product expert and provide solution training, testing, and troubleshooting.
Urbantz helps retail, grocery, e-commerce, and logistics companies optimize last-mile delivery with a delivery management SaaS platform. They focus on enabling enterprises to navigate multi-fleet operations and promote sustainability in the final mile, serving over 100 brands and experiencing growth across Europe, the Middle East and beyond.
Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors
Support new client onboarding and growth initiatives in collaboration with Sales
Generate timely, accurate quotes and ensure smooth order placement and processing
Myriad360 provides IT solutions. They are consistently listed among Inc & Crain's "Best Places to Work" and they're proud of their accessible & engaged executive team.
Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.
Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
Build trusting relationships and provide day-to-day support to customers
Lead process improvement and optimization initiatives that drive measurable value for customers
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
You will work with industry leading customers in maintaining Illumio’s technology deployments
You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request
Escalation Engineers need to understand customer systems and configurations. Analyze problems/defects and recommend solutions
Illumio is a leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. They are powered by the Illumio AI Security Graph, their breach containment platform identifies and contains threats across hybrid multi-cloud environments.
Point of escalation for partner support team to help determines requirements by working with partners
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.