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Job Purpose:
- Design and implement a hybrid account‑management model.
- Support key customers with technical issue resolution.
- Ensure smooth deployment of change and engagement.
Responsibilities:
- Define a practical hybrid account‑management approach.
- Develop customer segmentation based on complexity and risk.
- Create clear workflows for handling technical issues.
Qualifications:
- Experience creating scalable customer‑support structures.
- Experience defining segmentation models.
- Ability to map workflows and define roles.
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Companies House drives confidence in the economy and makes the UK a great place to start, and run, a business. They are an executive agency sponsored by The Department for Business and Trade (DBT) with the ability to play a leading role in the right against corrupt business practices.