Expert Services Mgmt Manager

Team Management:

• Manage a team of Platform Architects, providing guidance and support.
• Act as a point of escalation for the partner support team, assisting in determining requirements.
• Provide operational support for all partner-related inquiries.

Problem Solving & Support:

• Answer inquiries by clarifying desired information, researching, locating, and providing information.
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Fulfill requests by clarifying desired information, completing transactions, and forwarding requests.

Knowledge Management & Other Duties:

• Create/modify knowledge base solutions/FAQ (internal as needed).
• Maintain call center database by entering information and providing analysis.
• Other duties as assigned.