Source Job

• Serve as a deep technical subject matter expert on the Moveworks platform for partners.
• Activate partners to independently sell Moveworks by teaching them how to technically qualify, scope, position, and design solutions.
• Build and maintain repeatable partner-facing assets, including technical playbooks, reference architectures, and solution patterns.

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Drive root cause investigations for the high impact/high visibility escalated issues.
• Collaborate with the cross functional teams to achieve the best resolution for our customers.
• Ensure the prioritization, planning, and execution of problems to achieve the best results for the company and our customers

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Queue Leadership: Helping customers on complex issues alongside your team, identifying patterns, and spotting improvement opportunities.
• Team Support & Quality: Conducting quality reviews, helping teammates navigate difficult situations, and championing great work.
• Performance & Improvement: Reviewing KPI dashboards, requesting product training, and working with Support Operations to create new workflows.

Help Scout helps businesses delight more customers with their platform. They are a fully remote company with a team of 130+ people all over the world and a Certified B Corporation since 2019.

• Serve as a key member of the Partner Success team and as part of the Customer Success leadership team.
• Develop processes and practices to standardize how partner issues are handled and resolved.
• Grow and develop the skill set of the account management team.

Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility. They are a team of problem solvers and innovators who celebrate their differences and know that their unique perspectives make them stronger and well-positioned for success.

• Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across non-profit industries.
• Lead discovery workshops to determine customers' challenges. Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences to align our solution with customer needs.
• Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.

ServiceNow started in 2004 with the idea to transform work. It is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes.

• Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision.
• Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows.
• Translate goals and desired into an architectural roadmap.

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Manage ServiceNow relationships with our Partner Ecosystem across the AMS Region.
• Encourage current ServiceNow Partners to develop and mature their ServiceNow practice.
• Drive Ecosystem Governance through communication, execution plans, and reporting.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Design, build, and lead the support program that ensures VA clinicians can effectively use Knowtex to document patient encounters.
• Own the complete support infrastructure—from ticketing systems and escalation protocols to team management and technical troubleshooting—establishing the operational foundation.
• Manage support operations end-to-end while building the systems, processes, and team to scale from hundreds to tens of thousands of users.

Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, Knowtex is experiencing explosive growth across both commercial health systems and federal healthcare.

• Work with engineers, product managers, customer experience, and account managers to provide bug fixes and solutions.
• Coordinate bug fixes and enhancements with Product Managers, guiding internal engineering teams on partner limitations.
• Maintain and build internal and customer-facing documentation, including how-to and knowledge base articles.

Bestow is a technology platform that helps life insurers launch products quickly, using AI and automation to unify the value chain. They are backed by leading investors and trusted by major carriers, with a team that values precision and purpose.

• Serving as a hands-on engineering leader and trusted technical expert
• Managing, mentoring and coaching a small team of talented engineers
• Collaborating closely with Product Management to define, refine, and maintain your team’s roadmap

Kin is redesigning insurance to be smarter, faster, and centered on the customer. They use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades.

• Support ITOM Solution Sales.
• Manage a technical team and deliver results.
• Develop, position and provide product-specific solutions during sales cycles.

ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work, and include 85% of the Fortune 500®.

• Lead a high-impact team of Architects dedicated to transforming how enterprise customers manage and scale their data.
• Serve as a strategic bridge between technical innovation and business value, ensuring our most complex global accounts achieve measurable success.
• Empower your team to deliver resilient, world-class solutions while collaborating closely with Sales and Engineering leaders to drive Pure’s market growth.

Pure Storage is fundamentally reshaping the data storage industry. They value innovative thinking and offer opportunities for growth, fostering a collaborative and supportive team environment.

• Recruit a team to drive the Now Platform as a strategic application platform.
• Define programs for enabling the field sales and solution consulting teams.
• Align as a trusted advisor to sales and company executives.

ServiceNow, founded in 2004, provides AI-enhanced technology. They bring innovative technology to over 8,100 customers, including 85% of the Fortune 500, empowering organizations to find smarter, faster, and better ways to work.

• Manage internal ticketing platforms, optimize workflows.
• Ensure seamless communication between IT and other teams.
• Help drive the organization's performance and resolution of issues.

Jobgether is a platform connecting job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.

• Lead and mentor a multi-shift Support Engineering team.
• Refine the support journey for both customers and staff.
• Define and monitor key performance indicators (KPIs).

Tenable is the Exposure Management company, helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500 and 45 percent of the Global 2000, creating a culture of belonging, respect, and excellence.

• Provide pre-sales support and technical advice to partners.
• Assist partners in building practices for customer outcomes.
• Evangelize ServiceNow mindshare to the partner community.

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. The company's cloud-based platform connects people, systems, and processes to empower organizations, serving over 8,100 customers, including 85% of the Fortune 500®.

• Act as the primary point of contact for incident communication.
• Monitor incident queues and escalate issues as necessary.
• Facilitate post-incident reviews to identify underlying causes.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Its system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Lead the delivery of end-to-end services for key customers, ensuring the successful and timely implementation of services.
• Manage customer relationships, acting as the primary point of contact for all service-related matters.
• Work closely with project managers, technical teams, and other stakeholders to ensure that service objectives are met.

Netrix Global provides the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. They work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries.

• Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
• Analyze, reproduce, and be part of the resolution.
• Work closely with developers and product management colleagues to diagnose, understand, and resolve issues.

Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. They're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace and are backed by world-class investors.

• Oversee daily operations of all technical departments.
• Ensure SLA adherence and quality control.
• Partner with Client Success on service reviews.

SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and Professional Services. They are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent opportunities for great people who are looking to make a real difference in the market place.